Home/Legal/Terms

Terms of Service

Last Updated: June 25, 2026

Overview

Welcome to Myosorie. This website and the Myosorie brand are operated by Damfolk Limited ("Damfolk", "we", "us", or "our").

These Terms of Service ("Terms") constitute a legally binding agreement between you and Damfolk Limited, and govern your access to and use of our website, products, and services offered under the Myosorie brand.

By visiting our website, creating an account, or placing an order, you agree to these Terms. Please read them carefully.

1 · Website Operator

This website is operated by:

Hangzhou Little Axolotl E-Commerce Co., Ltd.
Room 301-1, Building 1, Zone 1, Hangcheng Future Center, Xianlin Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China
Email: [email protected]

Throughout the website, the terms “we,” “us,” and “our” refer to Myosorie.

2 · Eligibility

You must be at least the age of majority in your country, state, or region to use this website or place an order.

By using our website, you confirm that:

You are legally able to enter into a binding agreement
The information you provide is accurate and complete
You will use the website only for lawful purposes
You will comply with these Terms

3 · Account Registration

You may create an account to access certain features, such as order history, saved addresses, wishlist, or faster checkout.

You are responsible for:

Keeping your login details confidential
All activity under your account
Updating your account information
Notifying us of unauthorized access

We may suspend or terminate accounts that violate these Terms or appear to involve fraud, abuse, or unauthorized activity.

4 · Product Information

We make reasonable efforts to display product information accurately, including:

Product names
Descriptions
Materials
Sizes
Colors
Images
Prices
Availability
Care instructions

However, we do not guarantee that all product descriptions, images, colors, measurements, or other content are error-free.

Slight differences may occur due to:

Screen settings
Lighting
Photography
Production batches
Manual measurement
Natural material variations
Handcrafted or small-batch production

Because many of our products are handcrafted or produced in small batches, minor variations in shape, color, texture, finish, scent, size, surface details, or small handmade marks may occur. These variations are part of the nature of handcrafted products and do not necessarily mean the product is defective.

Product information is provided for general shopping purposes only and should not be treated as medical, health, professional, or safety advice.

5 · Product Use

You agree to use our products only for their intended purpose and in accordance with any product instructions, care guidance, warnings, or labels provided.

Our products are not intended for children under 14 years of age. They are not food and should not be placed in the mouth. Keep away from small children and pets.

You should stop using a product if it becomes damaged, torn, leaking, or otherwise unsafe. Please follow any care instructions, warnings, or labels provided with the product.

We are not responsible for damage, injury, or loss caused by:

Misuse
Improper care
Unauthorized modification
Failure to follow instructions
Normal wear and tear
Use outside the intended purpose

6 · Pricing and Availability

Prices are displayed in the currency shown at checkout, unless otherwise stated.

We reserve the right to:

Change prices at any time
Update promotions or discounts
Correct pricing errors
Change product availability
Limit quantities
Discontinue products
Refuse or cancel orders involving errors

If a product is listed at an incorrect price, we may cancel the order and refund any payment made.

7 · Promotions and Discounts

Promotions, coupon codes, and discounts may be subject to additional terms.

Unless otherwise stated:

Discounts cannot be combined
Discounts may expire
Discounts may apply only to selected products
Discounts may be limited to one use per customer
We may modify or cancel promotions at any time

8 · Orders

When you place an order, you agree that:

All information you provide is accurate
You are authorized to use the payment method
You will pay the full order amount
You understand that order confirmation does not guarantee acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not mean we have accepted or shipped it.

9 · Order Cancellation or Refusal

We may refuse, cancel, or limit orders for reasons including:

Product unavailable
Pricing or listing errors
Payment failure
Suspected fraud
Unauthorized payment use
Incorrect shipping information
Violation of these Terms
Unusual order quantities
Restrictions in destination country

If payment has already been made and the order is cancelled, we will issue a refund to the original payment method where appropriate.

10 · Payment

Payment must be made at checkout using the payment methods shown on our website.

Payment details are processed by third-party payment providers, including Stripe and payment methods made available through Stripe, such as credit or debit cards, Link, Klarna, Cash App Pay, and SEPA Direct Debit, where available.

We do not store your full payment card details.

You agree to provide current, complete, and accurate billing information.

11 · Shipping and Delivery

Shipping methods, estimated delivery times, and shipping costs are displayed at checkout where available and may be further described in our Shipping Policy.

Delivery times are estimates only and are not guaranteed unless expressly stated.

Delivery may be delayed due to:

Carrier issues
Customs processing
Weather
Holidays
Incorrect address
Remote locations
Payment verification
Events beyond our control

Risk of loss may pass to you when the product is delivered to the address you provided, subject to applicable consumer laws.

12 · Customs, Duties, and Taxes

Where applicable, taxes, duties, or import charges collected by us will be shown or included at checkout.

Unless otherwise stated at checkout, any taxes, duties, import charges, brokerage fees, or other local charges not collected by us remain your responsibility.

We are not responsible for delays caused by customs authorities.

13 · Returns and Refunds

Returns and refunds are handled according to our Returns & Refunds Policy.

Nothing in these Terms limits your statutory consumer rights.

If you are located in the European Union, European Economic Area, or United Kingdom, you may have the right to cancel an online purchase within 14 days of receiving the goods, unless an exception applies under applicable law.

14 · EU/UK Right of Withdrawal

For eligible EU, EEA, and UK consumers, you may cancel your order within 14 days after receiving the goods without giving a reason, unless the goods fall within an exception under applicable law.

To exercise this right, you must contact us at [email protected] before the withdrawal period expires.

Returned items should be unused, complete, and returned within the required period, unless applicable law provides otherwise.

You may be responsible for return shipping costs unless the product is defective, incorrect, or applicable law states otherwise.

15 · Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us promptly at [email protected] with:

Order number
Description of the issue
Photos or videos showing the problem
Packaging photos, if relevant

We will review the issue and provide a suitable solution, such as replacement, repair, refund, or other remedy required by law.

16 · Product Reviews and User Content

You may be able to submit:

Product reviews
Ratings
Photos
Videos
Comments
Questions
Other user-generated content

By submitting content, you confirm that:

Your content is accurate and based on your genuine experience
You have the right to submit it
It does not infringe any third-party rights
It is not false, misleading, offensive, unlawful, abusive, or spam
It does not contain confidential personal information

We may moderate, reject, or remove content that violates these Terms or applicable law, including content that is false, misleading, offensive, unlawful, abusive, spam, unrelated to the product, or contains personal information.

We do not intentionally suppress genuine negative reviews simply because they are negative. We do not permit fake reviews, paid undisclosed reviews, reviews from people who did not have a genuine experience with the product, or incentives that require a review to be positive or negative.

17 · License to Use User Content

By submitting content to our website, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, publish, translate, and distribute your content for website, product, marketing, and customer service purposes.

You may contact us if you want to request removal of your submitted content.

18 · Intellectual Property

All website content belongs to Myosorie or its licensors, including:

Text
Images
Product photos
Videos
Logos
Graphics
Icons
Page layouts
Website design
Product descriptions
Brand names

You may not copy, reproduce, modify, distribute, sell, or use any website content without prior written permission.

19 · Prohibited Uses

You agree not to use our website to:

Violate any law or regulation
Infringe intellectual property rights
Submit false or misleading information
Commit fraud
Upload malware or harmful code
Interfere with website security
Scrape or harvest data without permission
Send spam or abusive messages
Impersonate another person
Abuse returns, promotions, or discounts
Attempt unauthorized access to systems or accounts

We may suspend access or cancel orders if we believe these Terms have been violated.

20 · Third-Party Links and Services

Our website may link to third-party websites, payment services, shipping services, social media platforms, or tools.

We are not responsible for:

Third-party content
Third-party privacy practices
Third-party terms
Third-party service interruptions
Third-party errors or actions

You should review third-party policies before using their services.

21 · Disclaimer

Our website and services are provided on an “as is” and “as available” basis, except where warranties are required by applicable law.

We do not guarantee that:

The website will always be available
The website will be error-free
Product information will always be completely accurate
All issues will be corrected immediately
The website will be free from harmful components

This disclaimer does not affect your statutory consumer rights.

22 · Limitation of Liability

To the fullest extent permitted by law, Myosorie will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, services, or products.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, intentional misconduct, or rights protected by consumer law.

23 · Indemnification

You agree to indemnify and hold harmless Myosorie, its owners, employees, partners, service providers, and affiliates from claims, damages, losses, liabilities, costs, or expenses arising from your violation of these Terms, misuse of the website, or infringement of third-party rights.

24 · Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

Natural disasters
War or civil unrest
Epidemics or pandemics
Government restrictions
Labor disputes
Carrier delays
Customs delays
Internet or system failures
Power outages
Supply chain disruptions

25 · Governing Law

These Terms are governed by the laws of Hong Kong Special Administrative Region, unless mandatory consumer protection laws in your country or region provide otherwise.

If you are a consumer in the UK, EU, EEA, United States, or another region with mandatory consumer protection laws, you may also benefit from mandatory protections under the laws of your country or region of residence.

26 · Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a new “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

27 · Contact Us

If you have questions about these Terms, please contact us: