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Privacy Policy

Last Updated: June 24, 2026

Overview

This Privacy Policy explains how Myosorie (“we,” “us,” or “our”) collects, uses, shares, stores, and protects your personal information when you visit our website, create an account, place an order, subscribe to marketing communications, submit a review, contact customer support, or otherwise use our services.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1 · Who We Are

The data controller responsible for your personal information is:

Hangzhou Little Axolotl E-Commerce Co., Ltd.
Room 301-1, Building 1, Zone 1, Hangcheng Future Center, Xianlin Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China
Email: [email protected]
Privacy Contact: [email protected]

For customers located in the United Kingdom, European Union, or European Economic Area, this Privacy Policy is intended to provide the information required under applicable data protection laws, including GDPR and UK GDPR.

2 · Personal Information We Collect

We may collect personal information directly from you, automatically when you use our website, or from trusted third-party service providers.

Information You Provide to Us

We may collect information you provide when you create an account, place an order, add products to your cart or wishlist, contact customer service, subscribe to our newsletter, submit product reviews, ratings, photos or comments, participate in promotions, surveys or giveaways, or request a return, refund or exchange.

This information may include:

Name
Email address
Phone number
Billing address
Shipping address
Account login details
Order information
Customer service messages
Review content
Communication preferences

Order and Transaction Information

When you place an order, we collect information necessary to process and fulfill your purchase, including products purchased, order number, purchase date, payment status, shipping method, delivery status, return or refund history, and tax or invoice information where applicable.

We do not store your full payment card number. Payments are processed securely by third-party payment providers.

Automatically Collected Information

When you visit our website, we may automatically collect technical and usage information, including IP address, browser type, device type, operating system, pages viewed, time spent on pages, referring website or source, clicks and browsing behavior, approximate location based on IP address, and cookie and similar tracking data.

Information from Third Parties

We may receive information from third-party service providers, such as payment processors, shipping carriers, fraud prevention tools, analytics providers, advertising platforms, email marketing platforms, and customer support tools.

3 · How We Use Your Personal Information

We use your personal information for the following purposes.

Order Processing and Fulfillment

To confirm your order, process payment, arrange shipping and delivery, provide tracking information, handle returns, refunds or exchanges, and send order-related updates.

Customer Support

To respond to inquiries, resolve complaints, process warranty or product-related requests, verify order details, and provide after-sales support.

Account Management

If you create an account, to create and maintain your account, store saved addresses, show order history, manage wishlists or favorites, and remember preferences.

Website Improvement

To improve website design and performance, understand customer behavior, identify website errors, improve product pages and checkout flow, test new features, and prevent abuse or misuse of our website.

Marketing and Promotions

Where permitted by law or with your consent, to send newsletters and product updates, share promotions or discounts, recommend products, measure advertising performance, and show relevant ads. You can unsubscribe from marketing emails at any time.

Reviews and User Content

If you submit a review, rating, photo or comment, to display it on our website, help other customers understand our products, improve our products and services, and moderate inappropriate, false or unlawful content. We do not intentionally suppress genuine negative reviews solely because they are negative.

Legal, Security, and Compliance Purposes

To detect and prevent fraud, protect website security, enforce our Terms of Service, comply with tax, accounting and legal obligations, respond to lawful requests from authorities, and protect our rights, property, customers and business.

4 · Legal Basis for Processing

If you are located in the United Kingdom, European Union, or European Economic Area, we process your personal information under one or more of the following legal bases.

Performance of a Contract

We process your information when necessary to fulfill a contract with you, such as processing your order, delivering products, and providing customer service.

We rely on your consent for certain activities, such as sending marketing emails where consent is required, using non-essential cookies, certain advertising or analytics activities, and optional surveys or promotional communications. You may withdraw your consent at any time.

Legal Obligation

We may process your information to comply with legal obligations, including tax, accounting, customs, consumer protection, fraud prevention, and regulatory requirements.

Legitimate Interests

We may process your information based on legitimate interests, such as improving our website and services, preventing fraud and security risks, managing customer relationships, responding to customer inquiries, protecting our legal rights, and understanding general business performance. We will not rely on legitimate interests where your rights and freedoms override our interests.

We may share your personal information with trusted third parties who help us operate our business.

Service Providers

We may share information with payment processors, shipping and logistics providers, website hosting providers, IT and security service providers, customer support platforms, email marketing providers, analytics providers, advertising partners, fraud prevention providers, and tax, legal and accounting advisors. These providers may only use your information as necessary to provide services to us, unless otherwise permitted by law.

Payment Providers

Payment information is handled by third-party payment processors. We do not store your full card number or payment security code.

Shipping Providers

We share shipping information with carriers and logistics partners to deliver your order.

Legal and Compliance

We may disclose your information if required to comply with applicable law, respond to legal requests, enforce our policies, protect our rights or safety, or prevent fraud or security threats.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, your information may be transferred as part of that transaction.

6 · We Do Not Sell Personal Information

We do not sell your personal information.

If applicable privacy laws define certain advertising or analytics activities as “sharing” or “selling,” we will provide appropriate notices and opt-out options where required.

7 · Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember preferences, analyze performance, support marketing, and improve user experience.

Where required by law, non-essential cookies will only be used with your consent. For more details, please see our Cookie Policy.

8 · International Data Transfers

As we are based in China and may use service providers located in different countries, your personal information may be transferred to, stored in, or processed in countries outside your country or region.

If you are located in the UK, EU, or EEA, your personal information may be transferred to countries outside your region, including countries that may not provide the same level of data protection. Where required by law, we use appropriate safeguards, such as contractual protections or other legally recognized transfer mechanisms, to help protect your personal information.

9 · Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy. Retention periods may depend on order fulfillment needs, customer service requirements, legal and tax obligations, fraud prevention, dispute resolution, account status, and marketing consent status.

When information is no longer needed, we will delete, anonymize, or securely store it as required by law.

10 · Your Privacy Rights

Depending on your location, you may have the right to request access to your personal information, request correction of inaccurate or incomplete information, request deletion of your personal information, request restriction of processing, object to certain processing, withdraw consent, request data portability, opt out of marketing communications, opt out of certain advertising or data sharing activities, and lodge a complaint with a data protection authority.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before processing your request.

11 · California and U.S. State Privacy Rights

If you are a resident of California or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information, such as the right to know, access, correct, delete, or opt out of certain uses of personal information. Where required, we will provide appropriate methods for submitting privacy requests.

We do not knowingly sell personal information. If applicable law treats certain advertising or analytics activities as “selling” or “sharing,” we will provide required notices and opt-out choices.

12 · Marketing Communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Even if you unsubscribe from marketing messages, we may still send service-related messages, such as order confirmations, shipping updates, account notices, return or refund updates, and customer support replies.

13 · Product Reviews and Public Content

If you submit product reviews, ratings, photos, or comments, this content may be publicly visible on our website. Please do not include personal information in reviews that you do not want to make public.

We may moderate or remove reviews that are false, misleading, offensive, unlawful, spam, or unrelated to the product.

14 · Children’s Privacy

Our website is not intended for children under the age of 13 in the United States or under the applicable age of digital consent in your country or region.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

15 · Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

16 · Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of third parties.

We encourage you to review their privacy policies before providing personal information.

17 · Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

Your continued use of our website after updates means you acknowledge the updated Privacy Policy.

18 · Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us: