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Pre-Order Policy

Last Updated · September 11, 2026

Because our squishy toys are 100% handmade, our production capacity is limited, and restocks can take time. If you have your heart set on a specific design, a Pre-Order allows you to secure a piece from our future production runs. Pre-orders typically ship within a month, and if an item receives high demand, we prioritize its production schedule to get it to you even faster.

Please read how it works below before agreeing. You only need to sign this once.

What is a Pre-Order?

A pre-order is a fully paid reservation for a handmade item that is not currently in stock. You pay in full at checkout exactly as you would for an in-stock item, and we will reserve one for you the moment it is crafted.

Timing & Delivery

  • We commit to shipping your pre-order within 30 days of your payment clearing.
  • We commit to delivering your pre-order within 42 days of your payment clearing.
  • Priority Production: Once a specific item reaches 50 paid pre-orders, that batch goes into immediate production and will ship within 14 days of hitting that goal (or your original 30-day promise, whichever comes first).
  • If an order contains multiple pre-order items, all items will be shipped together only after every item in the order has completed production. Even if one of the items qualifies for Priority Production, the shipment will still wait until all items are fully produced. In such cases, dispatch may not occur within the standard 14 days of that specific item reaching its goal.

Please note: Expedited shipping options available for regular orders do not apply to pre-orders.

Cancellations & Refunds

  • Cancel Anytime: You can cancel your pre-order for a full refund at any time before it ships. Simply write to the store owner via Contact Us with your order number.
  • Late Delivery Compensation: If we fail to meet our 42-day delivery commitment, you may choose to either receive a full refund before the item arrives, OR keep the item and receive a 40% OFF discount voucher 14 days after delivery. If we foresee a delay, we will proactively write to you before the deadline, not after.
  • Better Policy Guarantee: Pre-orders are fully covered by our standard Returns & Refunds Policy. If there is ever an overlap between this agreement and our standard policy, we will always honor whichever terms are better for you, the consumer.

If We Cannot Fulfill Your Item

Occasionally, an item simply cannot be remade—materials may be discontinued, or a crafter may no longer be available. This is quite common for our studio, as some of our artisans create part-time. For example, the designer and maker of our Ocean Bunny squishy is an art teacher, and her production capacity is usually only fully available during winter and summer breaks.

If this happens, we will notify you as soon as we know and issue a full refund to your original payment method. We will never substitute your order with a different item without your explicit consent.

By signing this agreement, you acknowledge that the item is currently out of stock and that the timeline above is a commitment we stand by. We will record the date you sign and the version of this agreement in effect at that time.

You only need to sign this once, and it will apply to any future pre-orders you place with us.

Still have questions before committing? Drop us a line via Contact Us—we much prefer answering your questions before you pay, rather than after!